Related Articles
If you're not receiving calls to your Skype Number, make sure that Skype is running, and you are signed in. If you are not signed into Skype, the call will either ring busy or be redirected to voicemail according to your Voice Messaging preferences. Be sure that you are also using the latest version of Skype.
- 1 Uninstalling Skype on a MacBook
- 2 Stop Skype From Auto Boot on Windows 7
- 3 Troubleshooting Yahoo Messenger Installation Problems
- 4 Troubleshoot Skype SMS
Problems with the Skype software can have an instant impact on productivity and profits for a company, which is why it's vital that issues with sending messages are resolved as quickly as possible. The first steps in troubleshooting the problem are to identify whether the root cause of the issue is related to your Internet connection, the Skype software itself, or another application running on the same system.
Internet
As a first step, it's important to determine whether the Internet connection is working. Open your default browser and load one or two sites to ensure you have a fully working connection to the Web. If you're unable to connect to the Internet, launch the troubleshooter section of the 'Network and Sharing Center' in Control Panel or contact your Internet service provider directly for assistance. Rebooting both your router and your PC can often help in resetting the connection between your machine and the Internet. You can use Windows' built-in System Restore tool to roll back the system to a previous state if a recent hardware or software change has affected your Internet connection.
Skype
It's possible that a problem with the core Skype program is causing an issue with the message functionality. Uninstall the software from Control Panel and download and install the latest version from the Skype website. This procedure replaces any files that have been deleted or corrupted, adds the most recent bug fixes from the Skype developers, and improves compatibility with the other hardware and software on your system. All your contacts will reappear once you sign in with your Skype username and password.
Third-Party Software
Another possibility is that a third-party software tool is interfering with Skype's operation. This could range from a firewall blocking Skype's activity to another instant messaging application preventing Skype from operating. Close down any applications that aren't needed while Skype is running and check the settings in your installed security programs to ensure that Skype is able to run without interference. As a general rule, ensure all of your installed software is kept up-to-date with the most recent patches.
Further Troubleshooting
Run a full security scan to ensure your system is free from malware and spyware that may be affecting Skype. If you're experiencing problems with text messages sent from Skype, check that you're sending them to a supported carrier; a list can be found on the Skype Support site (link in Resources). Check that you have enough Skype Credit in your account to be able to send the message. Note that Skype will attempt to deliver a message to a network for 24 hours before abandoning it and refunding the balance to your account.
References (1)
About the Author
An information technology journalist since 2002, David Nield writes about the Web, technology, hardware and software. He is an experienced editor, proofreader and copywriter for online publications such as CNET, TechRadar and Gizmodo. Nield holds a Bachelor of Arts in English literature and lives in Manchester, England.
Photo Credits
- Justin Sullivan/Getty Images News/Getty Images
Choose Citation Style
Nield, David. 'Skype Is Not Sending Messages.' Small Business - Chron.com, http://smallbusiness.chron.com/skype-not-sending-messages-56213.html. Accessed 10 November 2019.
Nield, David. (n.d.). Skype Is Not Sending Messages. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/skype-not-sending-messages-56213.html
Nield, David. 'Skype Is Not Sending Messages' accessed November 10, 2019. http://smallbusiness.chron.com/skype-not-sending-messages-56213.html
Note: Depending on which text editor you're pasting into, you might have to add the italics to the site name.
As you may recall, yesterday many Microsoft account services, including Xbox Live and Outlook, were down for over an hour. While not nearly as intense as yesterday’s situation, Microsoft’s Skype service is also currently facing issues where certain users are having problems with sending and receiving chat messages.
According to a post to the Skype Heartbeat website, the Skype team is aware that some users are experiencing problems with sending and receiving Skype messages. They offer up the following message to Skype users:
We are aware some of you may experience problems with sending/receiving Skype messages :( The team is working hard to restore the service and we’ll inform you here, once situation gets better.
The issues does not appear to be widespread at the moment, as according to DownDetector.com, only about 27% of users are reporting issues with receiving messages. We will be monitoring the situation and will update you once things return back to normal.
Update: According to the Skype Heartbeat website, as of March 23, 2017, at 02:00 GMT [March 22nd at 7PM in PST,] the issue has been resolved.
Further reading: Microsoft, service down, Skype